FAQ

What’s the turn-around time on your work?

My turn-around time for a normal season is generally under a week; when the production queue grows, so does the turn around time. If you need your item by a certain date, please email me prior to placing your order. I have rush production services available for a charge, and can arrange for expedited shipping if necessary. Keep in mind that all of my work is completely handmade, and it takes time to produce quality work. 

Do you do repairs?

I will take care of all repairs on Louise Goods pieces for life, excluding the Mast Brothers burlap totes. Please allow a two-week turn around on repairs. You are responsible for the shipment to the studio and I will cover the return shipping. Please contact me ahead of time to arrange the repair.

What about repairs for other leather goods?

Unfortunately, we are unable to accommodate repairs on work outside of our brand at this time.

Can I come visit your shop?

If you find yourself in Central California, sure! My studio is currently located in Lemoore, CA. If you wish to visit my studio, please contact me to schedule an appointment.

Where do you get your leather?

I work primarily with veg-tanned leathers, sourced primarily from the United States. For more details on the materials, please visit the LOUISE section.

Do you take custom orders?

I can customize the current collection to a certain extent – primarily longer or shorter strap lengths. Please contact me if this is something you’re interested in. Regarding all other custom orders: depending on my workload, I can occasionally take on custom projects, and am happy to consider them on a case-by-case basis. Please drop me a line if you have an idea you’d like to discuss.

How can I become a stockist?

Please email beka@louisegoods.com explaining a bit about your shop and I'll send you a linelist of my wholesale offerings.