FAQ

What’s the turn-around time on your work?

We will send you an email with an expected shipping date when you place your order. Our turn-around time for a normal season is about a week; if our production queue grows, so will the turn-around time. If you need to put a rush on your order, please let us know after you’ve received your expected ship date and we’ll see if there’s anything we can do. Keep in mind that all our work is completely handmade, and it takes time to produce quality work. 

Do you do repairs?

We will take care of all repairs on Louise Goods pieces for life. Please allow a two-week turn around on repairs. You are responsible for the shipment to us and we will cover the return shipping. Please contact us ahead of time so we can assign a Repair Number.

What about repairs for other leather goods?

Unfortunately, we are unable to accommodate repairs on work outside of our brand at this time.

Can I come visit your shop?

Our studio is located in Bushwick, Brooklyn, NY. If you wish to visit our studio, please contact us to schedule an appointment!

Where do you get your leather?

We work primarily with veg-tanned leathers, sourced primarily from the United States. For more details on our materials, please visit Our Story.

Do you take custom orders?

We can customize our current collection to a certain extent – primarily longer or shorter strap lengths. Please contact us if this is something you’re interested in. Regarding all other custom orders: depending on our workload, we can occasionally take on custom projects, and are happy to consider them on a case-by-case basis. Please drop us a line if you have an idea you’d like to discuss.

How can I become a stockist?

Please email beka@louisegoods.com explaining a bit about your shop and we’ll send you a linelist of our wholesale offerings.